Our returns guide goes into detail on how returns work. Our API is able to handle a variety of different returns scenarios, including where Amazon provides multiple return options for a specific order (e.g. UPS return labels). We send webhooks throughout the returns process to keep your system informed as the return lifecycle plays out.
How does Rye handle order tracking/status updates?
We send webhooks throughout the order lifecycle, all the way from when payment is captured to when tracking information for the shipment is obtained. Our tracking shipments guide has more detail on this, and also includes information on how to continue tracking shipments after tracking information has been obtained.
Is there a monthly limit of orders that can be processed through Rye?
No. There is no monthly limit on order volume. If you anticipate sending a large amount of volume, then we will generally work with you to gradually scale up your use of our API over time in order to smooth out the increase in load on our systems. Otherwise, you can send as many orders to our API as you can sell.
