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Credit Cards

  • On the credit cards you provide to the Rye API, the merchant-of-record for purchases made will be Rye.

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Order Tracking

  • Non-Amazon Orders:
    Rye does not track orders post-purchase (other than Amazon). Rye’s API places orders on the store website acting on behalf of the end-user. If the end-user has provided an email and/or phone number, they will directly receive tracking information.

  • Amazon Orders:
    Since all Amazon orders are placed via Rye’s Amazon account, tracking information is provided via Webhooks. Please follow the webhooks documentation found here for webhooks setup and usage.

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Checkout Statuses

  • Currently, Rye does not support webhooks for the async processes of creating or confirming a Checkout Intent. We recommend polling the /api/v1/checkout_intent/{id} endpoint every 10 seconds for updates to avoid overloading our system while keeping your system in sync.